Terms and Conditions


If you are self-funding, we will raise your invoice and charge your card one month before the training starts. The fee charged will be based on whether you have elected for three payments or one full payment to obtain a discount.

If you asked us to invoice a funding body, and you provided the details we need, we will issue the invoice now.

Cancellation, deferring or non-attendance

If you cancel (must be by post or email) between six and eight weeks before the training then a 80% refund can be made. Cancelling between four and six weeks before the training entitles you to a 50% refund.

No refund is due if you cancel less than four weeks prior to the training. Non-attendance without notification forfeits the fee.

In the unlikely event of EMDR Masterclass cancelling a training, a full refund will be given or alternative dates arranged.

Deferring or transferring to another EMDR Masterclass course, less than four weeks before the training will incur a £100+VAT administration charge.

Replacement manuals and certificates

A lost manual can be replaced when the next batch is printed. The fee is £15 + P&P.

A PDF copy of a lost attendance certificate can be provided by email for an administration charge of £10.